Tata customer service has turned very delightful

I am really amazed the way customer service has improved since 2003. I used to manage infrastructure for my employer in 2003/2004. We had dissatisfaction over Tata indicom internet service. But today, I personally use two of Tata's telecom service. I am amazed the way Tata Ltd has come forward to resolve my complaints. Great way to go. Seeing is believing.